Sharon, Steve, Elaine and Jasmine are the specialist Connectivity Service Desk operators.
To contact the Service Desk:
Phone: 01438 844777 (option 1 followed by option 2)
Opening times are:
Monday – Thursday 08:15 – 17:00
Friday 08:15 – 16:00
(Closed on Bank Holidays)
Day-to-day management of HICS and your escalation point is Kevin Crawley. HICS is part of the wider ICT Team within HfL of which Lewis Richardson and Daniel Cowan are responsible for.
We are always pleased to have feedback about the quality of service so if you have any comments please contact Kevin Crawley (firstname.lastname@example.org)