Category: General

HICS Case Study

Herts for Learning has put together the following case study to illustrate the impact of the implementation of the new HICS service, in delivering both a tailored service and savings to schools:

HICS case study


CCTV article

This recently published article from the Daily Mail serves as a reminder to always use secure passwords, particularly for internet facing resources:

Online filtering, monitoring and safe practice

Please see the slides from HfL’s presentation to Head Teachers:

Robertson House

Just to confirm (in case you hadn’t worked it out) but Robertson House was open today and it was business as normal. Thanks

Robertson House closed

Please be advised that Robertson House is closed today due to an internal power outage. Support staff (such as the HICS Service Desk) will be working remotely but there are problems accessing Sunrise and all phone calls are being diverted to a voicemail message. Emails however are still being picked up.


Kevin Crawley

Data Protection

Data Protection – authorisation required for Internet Filtering – please action

The following has been sent to all Head Teachers of schools that have signed up to the new HICS service.  If you are a network manager can I ask you speak to your Head Teacher about this as soon as possible.

Herts for learning (HfL) is now required by law to ask for authorisation to manage the online filtering at your school. One key benefit of the HICS service is that we can support schools with internet filtering, enabling central and localised protection for your staff and pupils. In order to continue to manage this filtering for your school in the way we do now, we are legally required to seek your agreement to continue to:

  • take proactive action if we detect issues with connectivity at your school
  • troubleshoot and diagnose potential breaches in security
  • provide access to run filtering reports on the behalf of the school
  • reset users passwords remotely

Please follow the link Click Here to a DocuSign form that will ensure you get the very best from the new and improved HICS service.

If you have any questions relating to the HICS transition, please visit our frequently asked questions on the HICS website:

FAQ - HICS (467KB)

or contact the HfL IT Service Desk on 01438 844777 (opt. 1 then opt. 2) /