Category: Service Improvements

SSL Connect (VPN) Service Improvements

Following on from our communication yesterday, we have been in discussions with RM to identify how we can jointly support you as effectively as possible for the use of VPN

Within the next 24 hours the following changes will take place:

·         All schools will each be upgraded from 10 concurrent sessions to 50

·         The HICS network was previously capped at 500 concurrent connections.  Burst capacity will be enabled for up to 2500 connections

·         The duration of user connections timing out when they are inactive has been reduced to 10 minutes.  This will reduce the amount of connections which are left dormant, making them available for others to use.

We hope this will drastically improve the effectiveness of the service during this difficult period of time and we will continue to monitor the situation closely.

Self Service DNS

In the coming days new functionality will be turned on and RM SafetyNet admin users will be able to make DNS changes, as well as filtering changes.  We are of course still more than happy to do this for you, if you’d prefer. However, HICS schools will have the option to make DNS changes locally rather than having to log tickets with our Service Desk.

I have put together this quick guide showing you how to do edit/create DNS records whilst logged into RM SafetyNet;  Self Service DNS in Herts.doc

If you have any queries relating to this, please get in touch with either myself or the Service Desk.

Thanks,

Kevin Crawley

Transparent filtering on your 172.* network

We are pleased to announce that new functionality is available whereby transparent filtering can now be deployed on your 172.* network. Schools will not see any additional charges for this new functionality.

Further details can be found here:

https://hics.hertsforlearning.co.uk/filtering/transparent-filtering-on-your-172-network/

New NAT IP address range

Collectively we have exhausted the subnet  that RM have previously set aside for NATs: 185.192.228.0/22.  RM have now provided us with this additional range: 62.171.224.0/22.

Please note that these IPs will only be used by RM when creating firewall rules on behalf of HICS schools – and not for their ‘core customers’. Further information can be found here: https://hics.hertsforlearning.co.uk/ip-addresses/public-facing-ip-addresses/

Thanks for your ongoing support and if I do not post again before Christmas, I hope you all have nice break.

Regards,

The HICS Team

 

HICS Case Study

Herts for Learning has put together the following case study to illustrate the impact of the implementation of the new HICS service, in delivering both a tailored service and savings to schools:

HICS case study