Self Service DNS

In the coming days new functionality will be turned on and RM SafetyNet admin users will be able to make DNS changes, as well as filtering changes.  We are of course still more than happy to do this for you, if you’d prefer. However, HICS schools will have the option to make DNS changes locally rather than having to log tickets with our Service Desk.

I have put together this quick guide showing you how to do edit/create DNS records whilst logged into RM SafetyNet;  Self Service DNS in Herts.doc

If you have any queries relating to this, please get in touch with either myself or the Service Desk.

Thanks,

Kevin Crawley

Google issue from 29th January

Following on from the Google search issues that occurred last month, RM have provided HfL with a report on this incident.

Report Summary 

On 29th January 2019, users reported issues accessing Google search results when using SSL proxies (wf3.thegrid.org.uk etc.). While trying to access search results, users were not receiving the desired webpage, instead they were getting a filtered message.

When dealing with a non-Herts eSafety query, the RM Service Desk added a new deny rule into the RM Global List (RM Pornography) within RM SafetyNet. This resulted in denying all the Google URL’s containing the rule. The change was applied to the live environment after being tested. Whilst the initial rule was overly broad, it was implemented quickly with a safety first approach as the video on YouTube was of a highly offensive nature. Following analysis and fault detection, this entry was updated to a more surgical approach, allowing for normal google search access to resume.

Follow-On Actions: The RM Management Team will discuss and finalise further safety measures that needs to be taken when staff amend the RM Global Lists. RM Management will also review the current testing scenarios and propose amendments if required.  Additional training will also be delivered to the RM Service Desk and they will be reminded of the importance when amending rules on the RM Global Lists.  HfL have requested RM keep us updated on developments.

Phishing emails

Whilst email is not part of HICS, some of you may find this post useful. Today we have received multiple reports regarding phishing emails being sent to schools in Hertfordshire. The email displays a blue box and asks for recipients to click on it, so they can display the complete message. If a user clicks the button it takes them to a page that is pre populated with the user’s email address, asking for a password. Under no circumstances should users enter their passwords on any screen that looks suspicious. We have restricted access to the web address that the current mail points to, however it is of course possible that this will change, so we recommend users remain vigilant.

Google searches – FIXED

We believe this is now fixed. If you think differently, please let us know. Resolution details will be add in due course. Thanks for your understanding.

Issue with Google search filtering

RM have identified the issue and are working towards the resolution. Further updates will be provided in the due course

Google update

My understanding is that when you try and browse to a HTTPS site through a Google search – the search will not load. If you type the HTTPS site straight into the browser – the page loads. Also if you disable SSL inspection – and use the nossl proxy settings, I think all works correctly (but SSL inspection is of course turned off then).  Proxy settings:

https://hics.hertsforlearning.co.uk/other-technical-services/proxy-settings/

RM are working on this and they believe that Google may have changed something at their end, causing this problem to occur. Naturally this remains high priority with RM. Thanks